Privacy Policy

Openfale ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services (collectively, the "Service").

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password when you register for an account.
• Customer Data: Information about your customers that you input into the Service, such as names, email addresses, phone numbers, company details, and communications.
• Communications: Records of correspondence when you contact us for support or other inquiries.
• Authentication Data: If you sign in using Google OAuth, we receive your name, email address, and profile information from Google.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process and manage your account and workspace.
• Send transactional emails related to your account and the Service.
• Respond to your comments, questions, and support requests.
• Monitor and analyze usage patterns to improve the Service.
• Detect, prevent, and address technical issues or unauthorized activity.

3. Data Storage and Security

Your data is stored on secure servers and protected by industry-standard security measures, including encryption of sensitive credentials at rest. We use encrypted storage for email passwords and authentication tokens. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, email delivery).
• Legal Obligations: If required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
• With Your Consent: With your explicit permission for any other purpose.

5. Third-Party Services

The Service may integrate with third-party services, including Google OAuth for authentication, Stripe for payment processing, and email services for communication delivery. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

6. Cookies

We use essential session cookies to maintain your login state and workspace context. We do not use tracking cookies or third-party advertising cookies. You can configure your browser to refuse cookies, but this may prevent you from using certain features of the Service.

7. Data Retention

We retain your account information and customer data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We will comply with such requests within a reasonable timeframe, subject to any legal obligations to retain certain data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict processing of your personal data.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@openfale.com
Website: https://openfale.com